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  • Writer's pictureHealthwatch Reading

The NHS app: what it does and how it can help you

Updated: Nov 28, 2023

Not sure what the NHS app is or how it works? This information is for you.

By downloading the NHS app on your mobile phone or using it online through a laptop or computer (more details below), you can:

  • Access your health record and test results (notes related to GP appointments, test results and letters).

  • Order repeat prescriptions and nominate a pharmacy where you would like to collect your prescriptions.

  • Book and manage GP appointments and referrals.

  • View and manage your hospital and other healthcare appointments.

  • View useful links your doctor or health professional has shared with you.

  • Access other NHS services.

  • View and manage care plans.

  • Use NHS 111 online to answer questions and get instant advice or medical help near you.

  • Get your NHS Covid Pass for travel.

  • Book your COVID-19 Vaccine.

  • Register your organ donation decision.

  • Choose how the NHS uses your data.

If you are a carer you can request to be linked to the records of the person you care for by directly contacting your GP surgery.

How the app works

The NHS app has been created for anyone aged 13 years old and over who is registered with a GP surgery, to access a range of NHS services.

Patients under the age of 13 cannot use the NHS App at all. Under the age of 13, parents or guardians can request for their child’s record to be linked to their account.

To access the NHS App, you will need to set up an NHS login and prove who you are. Your NHS App then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to your NHS App each time, instead of using a password and security code.

These app services are also available in a web browser using a laptop or computer too, by logging in through the NHS website, here.

You can contact your doctor's surgery to learn more about the NHS app or you can download, learn more and get help with the app, by clicking here.

Other information

If you are worried someone is/or could be accessing your phone or might force you to show them your records, please contact your doctor's surgery to request that these are NOT shared via the app.


Please contact us to tell us what you think of the app (good or bad) and we'll use your feedback anonymously to inform NHS England, here.

We are discussing the app and other services that are available to you at your local doctor's surgery, along with gathering feedback on your experiences at your doctor's surgery (the good or bad) for our ongoing project.

You are welcome to join us to share your views with us:

Wednesday 29th Nov: 7.00pm-8.30pm - Online community event: Healthwatch Reading and Healthwatch Wokingham Borough are hosting an online event where locals from both areas will come together to discuss services at local doctor's surgeries.

Click here to register for the online event.

If you’d like more information or want to join the conversation in person or online, we’d love to hear from you:


Call: 0118 214 5579

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