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Most NHS care is free at the point of use, however, in some situations, people may be asked to pay for certain types of treatment. This is known as NHS overseas billing. The rules can be complicated, so any charges must be handled carefully and clearly explained. When there are billing errors, it can be confusing, distressing and upsetting for patients and their families. People across Reading told us about being wrongly billed for NHS care at the Royal Berkshire Hospital (RB

Sue Ryder has been awarded a major new NHS contract to grow its compassionate palliative and end-of-life care services across Wokingham Borough, Reading, Newbury and South Oxfordshire.    Starting in January 2026, the new services will help more local people living with life-limiting conditions access palliative and end-of-life care to manage their symptoms, provide comfort, and improve their quality of life, often in their own home.  These services include: o        A new Si

Share your anonymous feedback with us, and we’ll pass it on to the CQC. The Care Quality Commission (CQC) has rated My Homecare Reading and Bracknell as inadequate and has placed it in special measures to protect people following an inspection which ended in September.  My Homecare Reading and Bracknell, run by an organisation of the same name, is a home care agency which provides personal care to people in their own homes. At the time of this inspection, 25 people were rece