Three Healthwatch (Reading, Wokingham and West Berkshire) have joined forces after hearing locally, across different communities, that people registered with local doctors are not aware of the new ways doctor surgeries are working.
The Healthwatch project will focus on understanding what local people know about doctor surgery services, where there are information gaps and how communication can improve to inform local people about services available.
Click here to access the online survey if you are a Reading local.
With the anonymous information gathered, Healthwatch wants to be able to support doctor surgeries to improve their communication with their patients to reduce the number of complaints received about access to services.
Healthwatch wants to also increase awareness of other services available to help locals including self-help. For example, getting more people to use the NHS App, which in turn can also help reduce phone wait times.
As part of the project, Healthwatch Reading is asking people from all communities to join focus groups across Reading in-person and online to talk about experiences and views on local doctor surgeries.
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