Making an NHS complaint; changes taking place on 1st July
Updated: Jun 14
Everyone has the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK. There are many ways in which you can raise an NHS complaint and one of these ways is changing from 1st July.
Instead, complaints must be raised to the local organisation that pays for services and care you receive locally, known as a commissioner. The local commissioner for Reading is the Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (BOB ICB). Find out more about BOB ICS here. If you have an ongoing complaint that was received by NHS England before 1 July 2022, you will receive a letter from NHS England informing you that your complaint is being retained by NHS England with confirmation of your case handler. If you have an ongoing complaint received on/after 1 July 2022 will receive a letter from NHS England informing them that the local commissioner is now handling your complaint with confirmation of your case handler. What is not changing
You can still make a complaint directly to the healthcare provider (where you received the NHS service, such as your dentist, or GP) rather than going through the commissioner.
If you would like free, independent and confidential support with your NHS complaint rather than going directly to the commissioner or healthcare provider, you can reach out to us, as our host The Advocacy People, can support you with your NHS complaint from the start.
Click here for more information on making an NHS formal complaint with us.