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Following our first infographic exploring residents’ experiences of the NHS App, we’re sharing the next set of findings from our survey results and conversations with local communities. Our findings show that nearly 1 in 2 people surveyed across Reading do not currently use the NHS App. When responses from Reading and Wokingham Borough are combined, this figure is 1 in 3 people. People told us there are several reasons for this, including preferring traditional ways to access

A huge thank you to everyone who supported our NHS App project, completed our survey, left comments on our social media channels or spoke to our engagement officers at local community events – your voice matters and helps improve services and care. Between October 2025 and January 2026, we heard from 483 residents across Reading. In total, we received 1,436 responses, including 953 responses from Wokingham Borough. Over the coming weeks, we’ll be running a campaign to share

From the end of March, people will start to notice some changes to the NHS App. According to NHS Digital, the app will begin to look different as updates are rolled out over the coming weeks. For some people, the update will happen automatically, and others may see a message asking them to update the NHS app. What is changing? A new “App help” button at the top of each screen will take users directly to support information. Users will be able to view and manage their personal