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Following our first infographic exploring residents’ experiences of the NHS App, we’re sharing the next set of findings from our survey results and conversations with local communities. Our findings show that nearly 1 in 2 people surveyed across Reading do not currently use the NHS App. When responses from Reading and Wokingham Borough are combined, this figure is 1 in 3 people. People told us there are several reasons for this, including preferring traditional ways to access

In June 2025, the government announced plans to close Healthwatch England and local Healthwatch organisations, with responsibilities expected to transfer through legislation to other parts of the system (subject to confirmation). Following this announcement, The King’s Fund has published a report The Future of Patient Voice: Learning from the Healthwatch Model (commissioned in part by Healthwatch England but developed independently by The King’s Fund). The report looks at th