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We are pleased to share our summary report and infographic series from our NHS App project, in partnership with Healthwatch Wokingham Borough. Throughout the project, we listened to people across the borough and Reading about their experiences of using the NHS App. Through our joint survey, community conversations and engagement activities, we gathered a significant amount of feedback and insights from local people. Our summary report brings this together into four key he

Alongside completing our NHS App survey, residents shared their experiences of using the NHS App and accessing healthcare through other digital services during community conversations and engagement activities across the borough and Reading. A key theme that emerged from this feedback is a need for a simpler and more joined-up digital healthcare experience. While many residents valued the convenience of managing appointments, prescriptions and health records online, others de

Using the NHS App isn’t always straightforward. We wanted to hear from local people about their experiences of getting help with the App; who they turn to and what they need help with. During our NHS App project people Reading and Wokingham Borough told us about the different ways they get support, from family and friends, community groups to their GP surgery. But we also found that formal support, such as commissioned digital café sessions were rarely used because people di